Frequently Asked Questions (FAQ)
- What is Mohayam?
Mohayam is an online platform offering a wide range of high-quality, stylish clothing for men, women, and kids, tailored to meet your fashion needs.
- How do I place an order on Mohayam?
To place an order, browse our collections, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
- Is it necessary to create an account to shop on Mohayam?
Creating an account is not mandatory for shopping, but it helps you track orders, save your favorite items, and enjoy a personalized shopping experience.
- Do you ship internationally?
Yes, we offer international shipping to all countries. Shipping costs and delivery timelines vary based on your location.
- How can I track my order?
You can track your order by logging into your account and visiting the "My Orders" section. Alternatively, you can use the tracking number sent to your email.
- Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary based on your location. Please review our shipping policy during checkout for more details on international shipping options.
- What are the shipping charges?
Shipping charges depend on your location and the total value of your order. We provide free shipping on your first order. Also, orders above a certain value may qualify for free shipping.
- How long does delivery take?
Delivery timelines vary depending on your location. Domestic orders usually take 2-3 business days, while international orders may take 4-5 business days.
- Can I change my shipping address after placing an order?
You can change your shipping address within 24 hours of placing the order by contacting our customer support team.
- What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, and digital wallets. International customers can use PayPal.
- Is it safe to make payments on Mohayam?
Yes, all payments on Mohayam are processed through secure and encrypted payment gateways.
- Can I pay cash on delivery (COD)?
No, COD is not available.
- What is your return policy?
We accept returns within 7 days of delivery for unused and unwashed items with original tags intact. Some products may not be eligible for returns (e.g., custom-made items).
- How do I initiate a return or exchange?
To initiate a return or exchange, log into your account, go to "My Orders," select the item you wish to return, and follow the prompts.
- When will I receive my refund?
Refunds are processed within 7-10 business days after the returned item is inspected.
- Can I exchange my purchase?
Yes, exchanges are allowed within the return period. You can request a different size or style, subject to availability.
- Do you offer custom stitching or tailoring services?
Yes, we offer custom stitching services for select items. You can add your measurements during checkout or in the customization section.
- How can I find the right size?
Refer to our size chart available on each product page. If you're unsure, contact our customer support for assistance.
- Are the colors in the product images accurate?
We strive to display colors as accurately as possible. However, slight variations may occur due to screen settings and lighting.
- How can I create an account on Mohayam?
Click on the "Sign Up" button at the top of the website and follow the prompts to create an account.
- I forgot my password. How can I reset it?
Click on "Forgot Password" on the login page, and a password reset link will be sent to your registered email.
- How can I contact Mohayam customer support?
You can contact us via email at support@mohayam.com or call our helpline number [ Contact Number]. We’re available Monday to Saturday, 9 AM to 6 PM IST.
- Are there any ongoing sales or promotions?
Visit our "Offers" page to stay updated on the latest discounts and promotions.
- Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.
- Do you offer bulk discounts?
Yes, we offer discounts on bulk purchases. Contact us at customersupport@mohayam.com for details.
- Do you sell gift cards?
Yes, we offer digital gift cards that can be sent via email. Choose the desired amount and add it to your cart.
- What should I do if I receive a damaged or incorrect item?
Contact our support team within 48 hours of delivery with your order details and photos of the item. We’ll assist you with a replacement or refund.
- Can I cancel my order?
You can cancel your order within 24 hours of placing it. After that, cancellations may not be possible as the order may already be processed.
- Does Mohayam have a physical store?
Currently, Mohayam operates only online, providing a seamless shopping experience from the comfort of your home.
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