Mohayam Privacy Policy

At Mohayam, we take your privacy seriously. Our goal is to provide a seamless and secure shopping experience while ensuring that your personal data is handled with the utmost care. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data. By using our website (www.mohayam.com), you consent to the practices described in this policy.

1. Information We Collect

We collect various types of personal information to enhance your experience, including:

• Personal Details: Name, email, phone number, billing and shipping addresses.
• Payment Information: Securely processed transaction details.
• Account Preferences: Login credentials, wish lists, and order history.
• Browsing Data: IP address, device type, browser information, and interaction patterns collected via cookies.
• Third-Party Data: Information from social media logins, payment processors, or referral sources.

2. How We Collect Information

• Direct Input: When you create an account, place an order, or contact customer support.
• Automated Tracking: We use cookies and analytics tools to understand browsing behaviors.
• Third-Party Sources: Information from business partners, payment gateways, and social media integrations.

3. Use of Personal Information

We utilize your information for the following purposes:

• Order Processing: Ensuring accurate and secure transactions.
• Personalized Shopping: Tailoring recommendations based on preferences and history.
• Customer Support: Addressing inquiries and order updates efficiently.
• Marketing & Promotions: Sending relevant product updates, exclusive offers, and event notifications (with your consent).
• Security & Fraud Prevention: Protecting user accounts and preventing unauthorized activities.
• Legal Compliance: Meeting regulatory requirements and responding to legal requests.

4. Cookies & Tracking Technologies

We use cookies to optimize your browsing experience:

• Essential Cookies: Enable website functionality.
• Performance Cookies: Track website usage to improve services.
• Functionality Cookies: Remember user preferences for a personalized experience.
• Advertising Cookies: Deliver targeted promotions based on browsing behavior.

You can manage cookie preferences in your browser settings.

5. Information Sharing

We may share your information under the following circumstances:

• Within Mohayam’s Business Network: To ensure a consistent service experience.
• Service Providers & Partners: Payment processors, shipping partners, and marketing agencies who assist in business operations.
• Legal & Regulatory Requests: Compliance with government and legal obligations.
• Anonymized Data Sharing: Non-personal insights used for analytical and business improvement purposes.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We implement safeguards to ensure compliance with applicable data protection laws.

7. Marketing Preferences & Opt-Out

We provide the option to subscribe to promotional communications. If you wish to opt out of marketing emails or SMS notifications, you can:

• Adjust settings in your My Account section.
• Click the unsubscribe link in emails.
• Contact our support team at support@mohayam.com.

8. Your Rights & Data Access

You have the right to:

• Access, modify, or delete your personal information.
• Restrict or object to data processing under certain conditions.
• Request a copy of your stored data.

To exercise these rights, email privacy@mohayam.com with your request.

9. Data Retention & Security

We store your data only as long as necessary to fulfill our services and comply with legal obligations. Security measures include encryption, access restrictions, and regular system audits to safeguard your information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and significant updates may be communicated via email or website notifications.
For any privacy-related concerns, contact us at privacy@mohayam.com. Your trust is important to us, and we are committed to protecting your personal information while delivering a superior shopping experience.