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Our Return Policy

We have put in our best efforts to give you high-quality garments, the latest designs, and value for money. However, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible. To help us achieve this, we ask you to take a moment to read the information provided below.

REFUNDS:

How do I get a refund for the returned items?

  1. Refund will be processed based on the mode of payment used while placing the order.
  2. Payment will be refunded back to the debit/credit card or the account from which the payment was made.

How much time does it take to get a refund?

Refunds/exchange will be processed as quickly as possible. We aim to process refunds within 15 working days, but customers should allow up to 30 working days for the refunds to be made.

What if I choose an item of lesser/higher value in exchange?

If you choose an item of lesser/higher value in exchange, any amount due will be refunded, and excess amount will be charged from the customer. We would need to contact you to organize additional payment. Therefore, it is important that you provide your principal contact number.
We would be happy to exchange the goods for something else of your choice or a different size, but postage charges are applicable. We do not guarantee the availability of all sizes and colors on exchanges.

Will shipping charges be deducted in case of a refund?

  1. If after returning a partial order you are still eligible for free shipping, then no shipping charges will be deducted.
  2. If after returning the complete order, shipping charges will be deducted from the refund amount.

How much amount will be refunded?

  1. In case of order return, 10% of the amount will be deducted as order processing, payment gateway, and other recurring charges from the total order value (excluding shipping amount).
  2. If a refund is issued as a gift voucher, there will be no deduction in the order amount (excluding shipping amount).
  3. At any point in time, the refunds will not exceed the actual value of the goods.

RETURNS / EXCHANGE:

How to return an unsuitable item?

Click here to [Return Request] or write a letter with your details:

Order No: Name: Address: Contact Details: Reason for return/exchange: Clear instructions for refund or exchange:

Note: Management holds no responsibility for any parcel received without any identification or clear instructions.

Enclose all the items you wish to return in their ORIGINAL CONDITION and safely pack them in a packet, with our return address marked clearly on it.

Return Address:

Note:

  • Management is unable to accept responsibility for returned items until received by our warehouse. Until then, items remain the customer’s responsibility.
  • We strongly advise using registered, sign-for post and retaining proof of postage.
  • We do not accept responsibility for goods damaged in transit during their return to us.

How much time do I have to return the items?Items may be returned to us for a refund or exchange within 5 working days of receipt.

Which items are not returnable or exchangeable?

  1. Sale products are non-returnable/non-exchangeable as they are heavy discounts. The category on the page (Flat 70% Off) is labeled accordingly.
  2. Returns would not be accepted for Design it Yourself (DIY) products, custom-made orders, altered items, stitched clothing as per your body measurements, including readymade stitched sarees or sarees stitched with custom blouses.
  3. Products without their original packing and tags aren’t fit for return or exchange.
  4. Items once used cannot be returned or exchanged.
  5. Products with perfumes or body odor are considered used and are not fit for return or exchange.
  6. Plus-size or sizes above 42 inches are considered customized/tailored outfits. These outfits are non-returnable for a refund or exchange but can be returned for free alterations.
  7. Due to hygiene standards, all jewelry items are final sale and cannot be returned or exchanged.

Note: Any complaint regarding damage, stains, stitching, or any other issue should be reported to us within 24 hours of receipt of the products. We may ask for a digital picture of the same to review the issue.

Product Condition

  • Please be careful when trying on clothing. Items must be returned in their original condition, meaning unused and unworn, with no marks, scent, or damage.
  • Items should be returned in their original packaging with product tags/tickets attached.
  • Most of our items are hand-embroidered and, therefore, fragile in their usage. Beading/sequins may get displaced over time, which is not regarded as a fault but due to the nature of the work. These garments should be worn with care.

Product Care

  • Please ensure that the first wash is 'Dry Clean' only.
  • Heavy embroidered items can only be dry cleaned.
  • More casual items should be washed separately in cold water and rinsed thoroughly.
  • Please note that due to hand dyeing methods, colors are not guaranteed.
  • We cannot be liable for any damage to your garments due to non-compliance with the washing instructions given.

NOTE: It may not be possible to give full instructions on each garment; therefore, the above is a guideline. If in doubt, dry clean.

Contact Us Should you have any queries regarding the information provided on this page or experience any problems returning goods, please feel free to call us:

We would be very happy to help.